HOSTING

• Payment for hosting plan is payable upfront, prior to package setup.
• Hosting fees are payable annually. Annual payments may be made via direct deposit (EFT).
• Email reminders from Apex I.T Solutions regarding any late manual payments that are not addressed by the client will result in suspension of hosting package/s. Re-activation will incur an admin fee of R100.00.

WEB DESIGN

DELAYS AND REFUNDS

• With regards to web design, web domain and mailbox transferal: Should the client and their current service provider not respond and act on content and transfer requests timeously, design could be delayed. Mailbox transfers usually take 24-48hrs ‘down-time’ to propagate.
• 30 day notice period is required before any cancellations.
• No refunds are granted once the client has been invoiced and deposit has been paid.

MAILBOXES

EMAIL SETUP ON DEVICES

Apex offers an online mail server where the client can access their email directly. Should the client wish to configure their mailboxes with MS Outlook or any other platform, either on their computers or mobiles devices, we can assist with our available step by step tutorials. Should the client require direct assistance from a technician via online remote access to their computer, one can be assigned to them. Remote technical support will involve a service fee. We are happy to assist with custom tech support at affordable rates but cannot be held liable for any issues which are not related to our own servers, such as external servers, Exchange Servers, Mobile Apps or any other non Apex Hosting platforms which the client might be making use of.

EMAIL SECURITY

Apex Hosting services includes anti-spam and anti-malware security on all mailboxes. It is however the client’s responsibility to keep their passwords safe and secure on their own computers and mobile devices. Any emails which the client may receive from third parties containing viruses, spam or malware, and which are opened by the client remains the clients responsibility. Should the client experience such issues, we can assist with tech support at affordable rates.

MAILBOX QUOTA AND OVER USAGE CHARGES 

• Basic package: 5GB per mailbox = R99.00 per month
• Standard package: 10GB per mailbox = R130.00 per month
• Master package: 20GB per mailbox = R420.00 per month
• Disc Space Over-Usage: R5.00 per 10MB (SA and DE)
• Traffic consumption is subject to reasonable use.

WEBSITES

WEB FILE SECURITY

Apex Hosting maintains high end and reliable website security and software updates for every website we design. Security and software updates for websites which are designed by the client and not by us is the responsibility of the client.

SOFTWARE INSTALLATION

All of our Hosting plans include free WordPress (CMS) Web-Building software installation.

BACKUPS

• We keep a backup of all your website files. Full automatic backups are conducted weekly, while incremental backups are conducted on a daily basis. Backup files recur on a daily basis and are kept for a maximum of two weeks.

TRANSFERS AND CANCELLATIONS

WEB PACKAGES AND DOMAIN NAMES

• Free web design package is conditional to hosting with Apex I.T. Solutions.
• A 30 Day notice period is required before cancellation of hosting packages and domain names.
•  Should the client wish to transfer to another ISP, the standard website design fee of R2800.00 will be applicable.
• Once website payment is processed the new service provider or web designer will be responsible for backing up and transferring web and mail files using their own software plugin.
  

DONWGRADE REQUESTS WITH THE INTENTION OF MOVING TO ANOTHER ISP 

• A 30 day notice period is required before downgrading hosting packages from annual to monthly payments.
• Should the client fail to notify Apex of such intentions within 30 days of the due renewal date then they will be liable for the automatic domain name renewal and hosting fees, payable before the domain name and hosting package can be released.
• Apex will not be held responsible for the loss of mail or web files should the client, the web designer or the new ISP fail to transfer all web and mail files before the termination date.

WEB FILES

Should the client transfer to a different service provider, new database setup/connection string updates/email backup/mailboxes/security software and maintenance etc. will become the responsibility of the client and their new service provider and/or designer.

COPYRIGHT

Apex I.T Solutions only uses licensed and/or free images when creating content. Apex I.T Solutions will not be held liable for any copyright disputes or due payments resulting from copy content or images supplied to Apex, by the client, without permission from the content owners.

DOMAIN SQUATTING

Reselling Domains to third party’s is illegal in several Countries and is therefore not allowed allowed by Apex Hosting. Multiple Domains registered through us are for the Profile Owner’s websites alone.

APEX VALUES

Apex Hosting does not support websites containing adult content and will not support or be held liable for any client who uses their website for any unlawful or illicit purposes.